STORE POLICY

Customer Care

At House of Handles, we pride ourselves on being a small business with a big commitment to our athletes. Because we operate on a smaller scale, we focus on attention to detail, personalised training, and building strong relationships with every player we work with. We are not just another training company—we are invested in your growth and success.

Why Our Size Makes a Difference

🔹 Personalised Attention – Every player matters. We take the time to understand your strengths, weaknesses, and goals to tailor training sessions that maximise your development.
🔹 Detail-Oriented Coaching – We don’t just focus on drills—we focus on the details that separate good players from great ones. Our structured and disciplined teaching ensures long-term improvement.
🔹 Stronger Relationships – Unlike larger training programs, we truly get to know our athletes, creating a supportive and motivating environment where players feel valued.

Our Commitment to You

✅ Clear Communication

As a small business, we prioritise direct and straightforward communication so you always know what to expect from us.

✅ Bookings & Cancellations

Sessions are carefully planned, and availability is limited. We ask that cancellations be made before the term to ensure fairness for all athletes.

✅ Respect & Work Ethic

We expect every player to come with a mindset of respect, discipline, and a willingness to learn. Hard work and a positive attitude are key to improvement.

✅ Safe & Supportive Environment

We prioritise player safety and encourage athletes to communicate any injuries or concerns before training.

At House of Handles, you’re not just another athlete in a large program—you’re part of a dedicated and focused training family. We appreciate your trust in us and look forward to helping you elevate your game! 🚀🏀

Privacy & Safety

Privacy Policy

1. Collection of Personal Information

We collect necessary personal details, such as names, contact information, and relevant medical history, to ensure safe and effective training.
All personal data is handled with confidentiality and is only used for training, communication, and safety purposes.

2. Use of Personal Information

Your information is never shared or sold to third parties.
We may use contact details to inform you of upcoming training sessions, schedule changes, or important updates.

3. Security of Information

We take necessary precautions to protect personal data from unauthorised access or misuse.
All records are stored securely, and access is limited to authorised staff members.

Safety Policy

1. Player Safety & Injury Management

Athlete well-being is our top priority. If a player has an injury or medical condition, it must be disclosed before training begins.
If an injury occurs during training, our coaches will assess the situation and provide necessary first aid or recommend professional medical attention.

2. Safe & Respectful Training Environment

We enforce a zero-tolerance policy for bullying, disrespect, or unsafe behaviour during training.
All athletes are expected to train in a respectful and supportive manner.

3. Supervision & Parental Involvement

Our coaches provide a structured and fully supervised training environment at all times.
Parents are welcome to observe training sessions but must allow coaches to lead without interference.

4. Equipment & Facility Safety

All training equipment is regularly inspected and maintained to ensure safety.
We ensure that training spaces are safe, clean, and appropriate for basketball development.